FREQUENTLY ASKED QUESTIONS

For full details, please see Identity Watch Classic Subscription Terms and Conditions.

Subscription Fees

Cancellation and Refund Policy

General Questions

Registered Card(s) / Document(s)

Personal Convenience

Emergency Protection Services

Web Functions

Privacy and Security

Subscription Fees

  • Q. Where can I find my Identity Watch Classic subscription fee?

    The fee for your Identity Watch Classic subscription can be found on the enrollment web page as well as in the Welcome Letter you will receive upon becoming a subscriber. Your subscription fee plus applicable taxes will commence after the first transaction is made on your Canadian Tire branded credit card. Thereafter, subscription fees will be charged in advance monthly to your Canadian Tire branded credit card.

  • Q. How is the subscription for Identity Watch Classic charged?

    Your subscription fee will commence after the first transaction is made on your Canadian Tire branded credit card. Thereafter, subscription fees will be charged in advance monthly to your Canadian Tire branded credit card. To ensure uninterrupted service, your subscription will automatically renew until you cancel. Your credit card will be charged at the current rate on the renewal date.

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Cancellation and Refund Policy

  • Q. How do I cancel my Identity Watch Classic subscription?

    Cancellation by You: If you are not completely satisfied with your subscription you may cancel at any time by toll-free telephone to (1-800-263-1020) or fax (905-735-2644) and your subscription fees, which commence after the first transaction is made on your Canadian Tire branded credit card, will be stopped.
    Cancellation by Us: Your subscription may be cancelled by us if your account is not in good standing or if your subscription fees, which commence after the first transaction is made on your Canadian Tire branded credit card, are not paid, or if you or your eligible family are found to be engaging in fraud or otherwise misusing the program benefits. We reserve the right to terminate subscriptions for any reason on thirty (30) days prior written notice.

  • Q. What is the refund policy for Identity Watch Classic?

    If you are not completely satisfied with your subscription you may cancel anytime. If you cancel within thirty (30) days of your enrollment date as indicated on your Welcome Letter, Canadian Tire Bank will refund in full any subscription fees you have paid after the first transaction is made on your Canadian Tire branded credit card. If you cancel after the initial thirty (30) days, cancellation will be effective as of the last day of the current billing cycle or thirty (30) days after the cancellation notification is received, whichever is earlier. If you cancel you are responsible for any fees or charges incurred as a result of the services offered through an internet provider or any third party service provider.

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General Questions

Registered Card(s) / Document(s)

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Personal Convenience

  • Q. How do I submit a reimbursement request for the Computer Maintenance?

    Start by logging onto your Identity Watch Classic account at www.identitywatchclassic.ca using your username and password. From there, submit your request for the Computer Maintenance reimbursement along with any accompanying documentation (see next question for more details). Alternatively, you can contact us to request a reimbursement form to be mailed to you. Please be sure to complete and return the reimbursement form to Identity Watch Classic along with any accompanying documentation for processing. This reimbursement form can also be found enclosed in the Welcome Package you will receive upon becoming a Subscriber.

  • Q. How do I receive a reimbursement?

    Once your request for reimbursement has been processed and approved, a cheque will be mailed to the address we have on file. Please allow 15-30 business days for processing of each reimbursement. If you have requested multiple reimbursements, separate cheques will be mailed.

  • Q. Can I carry over any outstanding reimbursement amounts to the next subscription period?

    Unfortunately, you are not able to carry over outstanding reimbursements. Each reimbursement has a maximum annual limit that cannot be carried over to the next subscription period. A beginning of the “period” is when you become a member of Identity Watch Classic and the end of this “period” is 12 months from this date.

  • Q. When does my annual reimbursement limit renew?

    As a Subscriber, your annual reimbursement limit is renewed on the 12 month anniversary of your subscription date, as indicated in your Identity Watch Classic Welcome Letter.

  • Q. What is considered valid “Proof of Purchase”?

    We will accept a receipt or invoice that displays the date, details of the cost incurred and the payment method you used at the time of purchase*. For reimbursement eligibility on specific program Terms and Conditions apply.

    * For security purposes, please do not upload any documents with the reimbursement form containing your full payment credit card number.

  • Q. How do I submit my reimbursement request?

    While we recommend you submit your reimbursement request online to allow us to start processing your request as soon as possible, you can call in to the Identity Watch Classic customer service centre to request that a reimbursement form be mailed to you, or you can fill out the reimbursement form that is included in the Welcome Package you will receive upon becoming a Subscriber.

  • Q. How much can I request for reimbursement?

    Each reimbursement type has a maximum annual limit per subscription year. For a Computer Maintenance Reimbursement, you are eligible to be reimbursed up to $75 dollars, inclusive of taxes per subscription year. Please refer to the Reimbursements web page for your annual reimbursement claim allowance.

  • Q. What is Internet Personal Information Patrol® (iPiP®) and how does it work?

    Internet Personal Information Patrol (iPiP) is an online data monitoring tool that routinely monitors the activity that matches the information you have registered online. If a match of your registered information is found, you can elect to be notified through an email alert. If you do not elect to receive an email alert, you can still access your search results by logging in to your Identity Watch Classic online account at any time.

  • Q. How do I set up Internet Personal Information Patrol searches?

    Internet Personal Information Patrol is very simple to operate. As a subscriber, simply log in to your Identity Watch Classic online account at www.identitywatchclassic.ca and access the iPiP section to set up new searches, or view your existing search results. For your convenience, you have the ability to register your credit and/or debit card account numbers for iPiP searches at the same time you register your card(s). You may also access the iPiP section directly to add additional card information or items of interest to be searched online.

  • Q. What would cause an Internet Personal Information Patrol alert to be sent?

    Email alerts are meant to bring your attention to the information you have registered for iPiP If you opted to receive email alerts, you will receive an email alert if a match is found of any of your registered information on the Internet’s public domain.

  • Q. How long does it take for me to receive an alert?

    Email alerts are sent every day regarding any activity that occurred since the previous day. Alternatively you may log in to your Identity Watch Classic online account at any time to view your search results.

  • Q. What do I do if my registered information appears on the internet?

    Email alerts sent to you will have a link to the host site where your registered information has appeared. It is your responsibility to contact an Identity Watch Classic representative if you have concerns or questions relating to the use of your registered information. If the email alert references activity that you find harmless, you can delete the alert.

  • Q. Are Internet Personal Information Patrol (iPiP) searches secure?

    Yes. By limiting the exposure of your full credit or debit card number, by only using the first 6 and last 4 digits of your card account number.

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  • Q. How do I activate Rebound stickers?

    As a Subscriber, simply log in to your Identity Watch Classic online account, at www.identitywatchclassic.ca and access the Rebound page and click on the ‘Activate your Rebound Stickers’ box. From there you will be prompted to enter the unique code displayed on your Rebound sticker to activate your protection. Alternatively, you may contact us to have an Identity Watch Classic customer service representative activate your Rebound stickers on your behalf.

  • Q. How do I request additional Rebound stickers?

    As a Subscriber, simply log in to your Identity Watch Classic online account, access the Rebound page and click on ‘Request additional Rebound stickers’ box. From there you will be able to complete the request to receive additional Rebound stickers. Alternatively, you may contact us to have an Identity Watch Classic customer service representative send them to you.

  • Q. If one of my personal items is returned as a result of the Rebound Asset Return Service, who pays the finder the $50 reward?

    Sigma will pay the finder of your personal item the $50 reward for their trouble, at no cost to you! You or your family are not eligible to receive a reward.

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Web Functions